Changed your mind, or something not quite right? Here’s our returns process in plain language. This page is a friendly summary — the complete terms are in our Refund & Returns Policy, which always takes precedence.
30-day returns
You have 30 days from the day your order arrives to request a return. That’s more generous than the statutory EU 14-day right of withdrawal — we’d rather give you time to be sure.
What condition items need to be in
To qualify for a full refund, items should be:
- Unused and undamaged, in resaleable condition.
- Returned with all parts, cables, adapters and accessories.
- In their original packaging where possible.
We understand you may need to open the box to check the product — that’s fine. Items returned showing use beyond reasonable inspection may receive a reduced refund.
How to start a return
- Contact us with your order number and the item you’d like to return.
- We’ll confirm your return and send you the return address and instructions.
- Pack the item securely and send it back using a tracked service.
Please don’t send items back before contacting us — we need to register your return first.
Who pays return shipping
- Change of mind: you cover the cost of return shipping.
- Faulty, damaged or incorrect item: we cover it — see below.
We recommend a tracked service for any return, as we can’t refund items that don’t reach us.
Refunds
Once we receive and inspect your return, we’ll issue your refund to the original payment method. You’ll get an email confirmation when it’s done. Your bank or card provider may take a few extra days to show the funds. There are no restocking fees.
Faulty, damaged or wrong items
If your item arrives faulty, damaged, or isn’t what you ordered, contact us within a reasonable time of delivery with your order number and photos. We’ll arrange a free return, replacement or full refund — including return shipping costs — and your 2-year warranty covers defects that appear later.
What can’t be returned
- Items returned outside the 30-day window.
- Products that have been used, installed, or damaged after delivery (beyond reasonable inspection).
- Items returned without their parts or essential packaging.
If you’re unsure whether your item qualifies, just ask — we’d rather help than have you guess.
For the complete legal terms, please read our full Refund & Returns Policy. Where this summary and the policy differ, the policy applies.