These Terms and Conditions govern your use of voltniq.com and any purchase you make from it. The site is operated by [COMPANY LEGAL NAME], registered at [REGISTERED ADDRESS] (“VoltNiq”, “we”, “us”). By placing an order, you confirm that you are at least 18 years old and accept these Terms.
Orders and acceptance
When you place an order, you are making an offer to buy. A binding contract is formed only when we send you an email confirming that your order has been dispatched. We may decline or cancel an order — for example if an item is unavailable, if there is a pricing or description error, or if we suspect fraud — and will refund any payment taken for a cancelled order.
Products, specifications and compatibility
Our products are designed around the Type 2 (IEC 62196) connector standard unless a product page states otherwise. Technical specifications, certifications and ratings (including CE marking and IP ratings) are provided to us by our suppliers and are reproduced in good faith. Product images are for illustration and may differ slightly from the item supplied.
Compatibility is your responsibility. Before ordering, you are responsible for checking that a product is compatible with your vehicle’s connector and your electrical supply (including phase and current). If you are unsure, contact us before you buy. We are happy to help, but the final decision to purchase rests with you.
Electrical safety
Portable chargers, cables and adapters are designed to plug into compatible sockets and require no installation. Wallbox home chargers must be installed by a qualified, certified electrician in accordance with local regulations. Do not attempt to wire a wallbox yourself. We are not liable for loss or damage caused by improper installation, modification, or use of any product contrary to its instructions or applicable safety standards.
Pricing and currency
Prices are shown on the product pages in the currency displayed at checkout and are inclusive or exclusive of taxes as indicated. We may change prices at any time, but changes do not affect orders we have already accepted. If we discover a genuine pricing error before dispatch, we will contact you to confirm or cancel the order at the correct price.
Payment
Payment is taken at the time of order through our third-party payment providers over a secure connection. You confirm that you are authorised to use the payment method provided. We do not store full card details on our servers.
Delivery
Delivery is handled in accordance with our Shipping Policy. Delivery estimates are estimates, not guarantees. Risk in the goods passes to you on delivery; ownership passes once we have received payment in full.
Returns and warranty
You may return items in accordance with our Refund & Returns Policy, which includes a 30-day return window. Our products carry a 2-year warranty against manufacturing defects. Nothing in these Terms affects your statutory rights as a consumer, including any mandatory rights under the law of your country of residence.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of profit, data or opportunity. Our total liability arising from any order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under applicable law, including your statutory consumer rights.
Intellectual property
All content on voltniq.com — including text, graphics, logos and the site design — is owned by or licensed to [COMPANY LEGAL NAME] and may not be copied or reused without our permission.
Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, including supplier or courier disruption, customs handling, extreme weather, or other force-majeure events. Because items are dispatched by overseas suppliers, such delays can occasionally affect delivery times.
Governing law and jurisdiction
These Terms are governed by the laws of [GOVERNING JURISDICTION], and disputes are subject to the courts of [GOVERNING JURISDICTION]. If you are a consumer, you also benefit from any mandatory protections of the country in which you live.
Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the one published when you place it. The current version always appears on this page.
Contact us
Questions about these Terms? Contact [COMPANY LEGAL NAME] at [CONTACT EMAIL].