This Shipping Policy explains how [COMPANY LEGAL NAME] (“VoltNiq”) delivers orders from voltniq.com. It is the authoritative version of the friendly summary shown on our Shipping & Delivery page.
Where we ship
We deliver to addresses across the European Union. If you are unsure whether we reach your location, enter your address at checkout or contact us before ordering.
Processing time
Orders are prepared and dispatched within 1–3 business days of successful payment. You will receive an email with tracking once your order leaves the warehouse.
Delivery estimates
After dispatch, delivery to most of Europe typically takes 7–14 business days. Because we source directly from overseas suppliers to keep prices low, delivery takes longer than a local warehouse would — we prefer to state this honestly rather than over-promise. Remote regions, islands and peak periods can take longer. All delivery times are estimates and are not guaranteed.
Shipping costs and free shipping
Shipping is free on all EU orders over €50. For orders under €50, a standard shipping charge is calculated and shown at checkout before you pay.
Tracking
Every order ships with tracking. You will receive a tracking link by email when your order is dispatched. If you have not received it within a few days of ordering, please check your spam folder or contact us.
Customs, duties and taxes
For deliveries to standard destinations within the EU customs union, applicable import taxes are accounted for, and you will not be asked to pay additional customs duties on delivery. Certain special tax territories and any destinations outside the standard EU customs union may be subject to local import charges; where these apply, they are the responsibility of the recipient unless stated otherwise at checkout. If you are unsure about your destination, contact us before ordering.
Risk and delivery
Risk in the goods passes to you on delivery. Please check your order on receipt and report any visible transit damage promptly so we can resolve it quickly.
Delays and lost parcels
Most orders arrive within the estimated window. If yours is running late, contact us with your order number and we will chase the courier and keep you updated. If a parcel is confirmed lost in transit, we will send a replacement or issue a refund.
Incorrect or incomplete addresses
Please make sure your delivery address is correct and complete at checkout. We cannot be responsible for delays or non-delivery caused by an incorrect address; re-shipping a returned parcel may incur an additional charge.
Contact us
Questions about a delivery? Contact [COMPANY LEGAL NAME] at [CONTACT EMAIL] — we reply within one business day.