faq

By default, Type 2 (IEC 62196) — the connector fitted to virtually every electric car sold in Europe. If your car has a Type 2 charging socket, our Type 2 chargers and cables plug in directly.

Open your car’s charging flap and look at the socket, or check your owner’s manual. Most European EVs use Type 2. Older or imported vehicles may use Type 1, GB-T (Chinese market) or NACS (Tesla/North America). Every product page shows the connector clearly, and many include a “Will this fit my car?” checker.

Often, yes — with the right adapter. Our Adapters & V2L range includes Type 1, NACS-to-Type 2 and other options. If you’re unsure, message us with your car’s make, model and year and we’ll point you to the right product.

It affects charging speed. Single-phase (1P) is the most common home supply in much of Europe; three-phase (3P) allows faster charging where your supply and car support it. Each product lists the phase (1P/3P) and power (kW) so you can match it to your setup. If you’re not sure what your home has, ask a qualified electrician.

Yes. Our chargers are CE certified and built with over-current, over-voltage, over-temperature and leakage (RCD) protection. Outdoor-rated models carry an IP rating (such as IP65) for protection against dust and water.

It tells you how well the unit resists dust and water. For example, IP65 means it’s dust-tight and protected against water jets — suitable for a rainy driveway. The exact rating is listed on each product page.

A portable charger simply plugs into a compatible socket — no installation needed. A wallbox, however, is hard-wired to your home’s electrical supply and must be installed by a qualified, certified electrician in line with local regulations. Please don’t attempt wallbox wiring yourself.

Our home and portable chargers deliver AC charging at safe, regulated rates designed for everyday use. You can also set lower current levels on many models to charge gently overnight.

We ship to addresses across the European Union. For details and any current exceptions, see our Shipping & Delivery page.

Orders are dispatched within 1–3 business days. Delivery to most of Europe then takes around 7–14 business days. Some routes and remote areas can take longer. We source directly from overseas suppliers to keep prices low, which adds a few days compared with a local warehouse — we’d rather be honest about timing than over-promise.

Yes — you’ll receive a tracking link by email as soon as your order ships. If you haven’t seen it within a few days, check your spam folder or contact us.

For deliveries within the EU, applicable import taxes are accounted for so you’re not asked to pay extra on delivery. Full details are in our Shipping & Delivery page.

Yes. Payments are processed over an encrypted SSL connection through trusted payment providers. Your card details never touch our servers.

Major cards (Visa, Mastercard, Maestro) and PayPal. The available options are shown at checkout.

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to change or cancel it. Once an order has been dispatched, it falls under our returns process.

Every charger comes with a 2-year warranty covering manufacturing defects.

Contact us with your order number and a description (and photos, if relevant). We reply within one business day, Monday to Friday.

You can return an item within 30 days for a full refund, subject to condition. The customer-friendly summary is on our Returns & Refunds page, and the complete terms are in our Refund & Returns Policy.